ptgames Privacy Policy

1Who We Are

ptgames is operated by PT Games Philippines, an online gaming platform licensed and regulated under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Our platform is accessible at ptgames.org and offers a full range of online gaming products including slots, live casino, bingo, poker, card games, and sports betting — all denominated in Philippine Peso (₱) and targeted at Filipino players aged 21 and above.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), ptgames acts as the Personal Information Controller (PIC) in respect of the personal data it collects from registered players and website visitors. This means ptgames determines the purposes and means of processing your personal information.

If you have any questions or concerns about how ptgames handles your personal data, you may contact our designated Data Protection Officer (DPO) at [email protected]. All privacy-related enquiries are treated with strict confidentiality and handled in compliance with RA 10173.

2Data We Collect

ptgames collects two broad categories of personal data: information you provide to us directly, and information we collect automatically when you use the platform. We are committed to collecting only what is necessary and proportionate to the purpose for which it is being processed.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile number, and residential address.
• Identity verification (KYC) documents: Government-issued photo ID (e.g., Philippine passport, UMID, SSS card, driver's license, PhilHealth ID), proof of address, and proof of payment method as required by PAGCOR regulations and Philippine anti-money laundering laws.
• Financial data: GCash account number, Maya account, bank account details (BPI, BDO, Metrobank), or other payment method information used for deposits and withdrawals. ptgames does not store full card numbers or banking passwords.
• Communications: Records of your correspondence with our support team, including emails, live chat transcripts, and feedback submissions.
• Responsible gaming preferences: Self-exclusion requests, deposit limit settings, session time preferences, and cooling-off period requests.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, session duration, click patterns, and navigation paths within the ptgames platform.
• Transaction data: Deposit and withdrawal history, bet amounts, game results, bonus claims, and wagering records.
• Location data: General geolocation derived from your IP address, used for regulatory compliance purposes (e.g., confirming you are accessing from an eligible jurisdiction).
• Cookies and tracking technologies: See Section 7 for full details on our cookie practices.

3How We Collect Your Data

ptgames collects personal data through the following channels:

• Account registration form: When you create a ptgames account, you submit your core personal details directly through the registration form on our platform.
• KYC verification process: When you upload identity documents as part of our Know Your Customer verification, which may be triggered at registration, before first withdrawal, or at any point required by regulation.
• Payment processing: When you make a deposit or request a withdrawal, your payment details are processed through our integrated payment partners including GCash, Maya, GrabPay, BPI, BDO, Metrobank, and InstaPay.
• Platform interactions: Automatically through your use of the ptgames website and gaming platform via cookies, server logs, and analytics tools.
• Customer support interactions: When you contact ptgames via email or live chat, information you provide during those interactions is recorded.
• Third-party verification services: Where required for identity verification or fraud prevention, ptgames may receive data from licensed third-party verification service providers operating under appropriate data sharing agreements.

4Why We Use Your Data

ptgames uses the personal data we collect for the following specific purposes:

5Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), ptgames processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and ptgames — specifically, to provide you with access to the gaming platform and to process your financial transactions.
• Legal obligation: ptgames is required by Philippine law — including the Anti-Money Laundering Act (RA 9160 as amended), PAGCOR regulatory requirements, and the National Internal Revenue Code — to collect and retain certain personal and financial data.
• Legitimate interests: ptgames processes certain data (such as device and usage data) to protect the platform from fraud, ensure security, and improve our services, where these interests do not override your rights and freedoms.
• Consent: For optional processing activities such as marketing communications, ptgames relies on your freely given, specific, and informed consent, which you may withdraw at any time.

6Sharing Your Data

ptgames does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, and 7-Eleven CLiQQ — to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable Philippine financial regulations.
• Game content providers: Licensed game software providers who supply the games available on the ptgames platform. These providers may receive limited technical data (such as a pseudonymous player identifier and session data) necessary to operate the games.
• Identity verification partners: Third-party KYC and anti-fraud service providers engaged to verify the identity of players and detect fraudulent activity. All such partners operate under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities, where ptgames is legally required to disclose information.
• Law enforcement: Philippine law enforcement agencies where required by a valid court order, subpoena, or applicable Philippine law.
• IT infrastructure and hosting providers: Cloud hosting and server infrastructure providers who store ptgames platform data. These providers are contractually bound to process data only on ptgames's instructions and to maintain appropriate security standards.

Where ptgames engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) under RA 10173 and are contractually obligated to process data only in accordance with ptgames's instructions and to implement appropriate security measures.

7Cookies & Tracking Technologies

ptgames uses cookies and similar tracking technologies to operate the platform, enhance your experience, and collect analytics data. A cookie is a small text file stored on your device when you visit a website. Here is a breakdown of the types of cookies ptgames uses:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, maintain your game state, and ensure the security of your account. These cookies cannot be disabled without affecting platform functionality.
• Performance & analytics cookies: These cookies collect anonymized data about how visitors use the ptgames platform — such as which pages are visited most frequently and where errors occur — to help us improve the platform. This data is aggregated and does not identify individual users.
• Functional cookies: These remember your preferences (such as language settings and responsible gaming tool configurations) so you do not need to re-enter them on each visit.
• Marketing cookies: These are used only where you have given explicit consent, to show you relevant ptgames promotions based on your browsing and gaming activity on the ptgames platform. ptgames does not use third-party advertising networks.

You can manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the ptgames platform. Most modern browsers (including Chrome, Firefox, Safari, and Edge) allow you to view, manage, and delete cookies through their privacy or settings menus.

8Data Retention

ptgames retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by Philippine law, whichever is longer. Specific retention periods are as follows:

• Active account data: Retained for the duration of your registered account plus a period of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years after the date of each transaction, as required under Philippine tax and AML regulations.
• KYC documents: Retained for the duration of the account relationship plus five (5) years post-closure, as required by PAGCOR and AMLC.
• Customer support communications: Retained for two (2) years after the closure of each support ticket.
• Marketing consent records: Retained until you withdraw consent, plus an additional period sufficient to demonstrate compliance.
• Analytics and usage data: Retained in anonymized or aggregated form indefinitely; individually identifiable usage data is retained for a maximum of twelve (12) months.

Upon expiry of the applicable retention period, ptgames will securely delete or anonymize your personal data in a manner that prevents its reconstruction or recovery.

9Data Security

ptgames takes the security of your personal data seriously and has implemented a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the ptgames platform.
• AES-256 encryption for sensitive data stored at rest, including financial records and KYC documents.
• Role-based access controls limiting access to personal data to ptgames staff who need it to perform their job functions.
• Regular security audits and penetration testing of the ptgames platform infrastructure.
• Multi-factor authentication for internal systems containing personal data.
• Secure data center facilities with physical access controls, surveillance, and environmental protections.
• Staff training on data protection obligations and information security best practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, ptgames will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay in accordance with RA 10173.

10Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ptgames. You may exercise any of these rights by contacting our Data Protection Officer at [email protected]. ptgames will respond to all verified data subject requests within thirty (30) calendar days.

11Children's Privacy

The ptgames platform is intended solely for adults who are 21 years of age or older, in accordance with Philippine gambling laws and PAGCOR regulations. ptgames does not knowingly collect personal data from persons under the age of 21.

If ptgames discovers or is informed that a person under the age of 21 has registered an account or provided personal data through the ptgames platform, we will immediately:

• Suspend and permanently close the underage account.
• Void and forfeit any bets placed or bonuses claimed through the account.
• Delete or securely dispose of all personal data associated with the account, except where retention is required by law.
• Report the matter to the appropriate Philippine authorities where required.

If you are a parent or guardian and believe your child has accessed the ptgames platform, please contact us immediately at [email protected] so we can take prompt action.

12Changes to This Privacy Policy

ptgames reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, regulatory requirements, or platform features. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised effective date.
• Notify registered players via the email address on file at least seven (7) days before the changes take effect, where technically practicable.
• Where required by RA 10173, seek fresh consent from affected data subjects before processing their data under the updated terms.

Your continued use of the ptgames platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how ptgames protects your data.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ptgames handles your personal data, please contact our Data Protection Officer through the following channel: